About us

DSFR is a Regional single family rental renovation and service company. Our services include scopes/inspections, preservation, maintenance, renovations, and other property-related services for residential properties.

Our Story

The success of DSFR is the result of our continuous focus on building long-term relationships with our clients based upon trust and integrity. DSFR is trusted by some of the nation’s largest banks, municipalities, insurance companies, property managers, and retail companies.

DSFR has built a management team with more than 750 years of combined experience in our industry, rivaling that of any field services company. Proof of the quality of the work we do is shown on our client scorecards. We are dedicated to providing quality services that are supported by a best-in-class customer service experience that is evident through our long-tenured relationships with many of the largest financial institutions in the industry.

DSFR has a 35-year history of providing property services in a highly-regulated environment, the proven ability to handle large volumes, and a history of recruiting and monitoring a substantial vendor network.

Multiple Sites to Provide Redundancy & Overflow

DSFR is headquartered in Hoover, AL with additional operational and support staff in Atlanta, GA.

OPERATIONS SUPPORT TEAMS IN EACH SUPPORT SITE

From management to client relations, to two layers of quality assurance teams, support teams ensure work orders are processed timely and monitored for accuracy.

SERVICING EVERY MARKET

Our established, certified service provider network provides service in every zip code. DSFR has reliable residential services that protect the value of your properties and deliver on-time, exceptional results.

SERVICE CENTERS

Regional project managers located in key metro areas to help you manage properties across the nation.

Atlanta, GA
Birmingham, AL
Huntsville, AL
Kansas City, MO
Memphis, TN
Jacksonville, FL
Jackson, MS

DSFR By the Numbers

Our success is grounded in our commitment to integrity and quality service to our partners and clients.

1000's

Properties Serviced Annually

DSFR allows for an optimal level of service for any client, regardless of size, while maintaining speed, without sacrificing quality. Achieving success in this highly-regulated environment means your properties are handled with the same sophistication, quality, and care.

35+

Years of Service Integrity

DSFR protects and serves communities across the Southeast. DSFR has developed robust processes and platforms out of a highly-regulated environment, the proven ability to handle large volumes of properties, and a record of recruiting and monitoring a substantial service partner network.

200+

Certified Service Pros

DSFR’ performance results, scorecard comparisons and industry reputation demonstrate our commitment to quality. Our service pros are consistently vetted, ranked and prioritized based on responsiveness, lead times, quality of work, and reviews.

Quality

The focus on quality is at the core of DSFR’ culture and operating strategy. DSFR has set itself apart as a quality field services provider for many years. This has been achieved by placing an emphasis on quality assurance at every level of the organization. DSFR utilizes a multi-faceted approach starting with the individual work order review. There is also a quality component added by our vendor management group as it relates to the quality of each vendor’s work. Lastly, our quality assurance department provides an independent review of a sampling of inspections and work orders.

We believe that the focus on and commitment to quality assurance at DSFR surpasses that of any other field service provider and is quantified based on our performance results, scorecard comparisons, and overall reputation in the industry.

Technology

DSFR uses our web-based, multi-functional, technology platform which offers our clients support from field service techs, cost estimators, and extensive photo documentation of all services completed. DSFR is a premier Single family rental renovation and service company in the industry in terms of its ease in navigation and configurability. In addition, DSFR has proven its ability to react swiftly to enhancement requests based on client and/or industry needs.

Experience

With a management team containing over 750 combined years of experience in the financial services industry, DSFR is able to offer unparalleled suggestions and best practices on how to resolve challenges as they arise. Furthermore, the close relationships that DSFR has with investors and insurers enable DSFR to quickly assist in the event that an issue arises or if there is an industry need.

Compliance

DSFR is committed to providing our clients with up-to-date local ordinance information for municipalities across the Southeast, and we remain current on hot topics, regulatory trends and updates, applicable laws, and investor requirements. DSFR acts as the liaison between the municipalities and our clients, serving to help stabilize communities and eliminate neighborhood blight. DSFR provides a united effort to support local governments by participating at statewide code enforcement association conferences, and we visit many cities throughout the U.S. for one-on-one discussions. Collaboration with these organizations and cities has helped bridge the gap between servicers and municipalities, specifically the code compliance and code enforcement departments within local governments. Our clients, their customers, as well as communities across the country, have benefited as a result of the communication between all parties, and local code officials now have contacts to resolve newly identified issues quickly.